For your security Vatenn Italy uses your email id and mobile number as your unique identity and this means you are already registered on our website. Please use the forgot my password service to retrieve your password or contact our customer care.

If you wish to change address or phone, you cannot change it on the website once the order is placed. However you may contact our customer service team with your change request and they shall help you out. Please note a change in address or phone number can create a delay in your delivery date.

You can review the status of your orders and other related tracking information by visiting the “My Orders” section. You can instantly see the status of a specific order and all your past orders.

• Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status.
• If you have placed the user as guest, you can signup/sign in using the email through which you have placed the order. You can track the order through the steps mentioned above.
• If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take up to 12 hours to activate the tracking link. Kindly check after the mentioned time frame

• Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets and cash on delivery..
• Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.